Ananuyah
01 Aug
01Aug

"I had a Wordpress.com account, but noticed it started giving me problems after I included Bluehost on it. I shut it down and decided to use Wordpress.org instead. However, I couldn't use Wordpress.org without a hosting site. At first I started with Hostinger, because I did the research and it showed that they were the most user friendly. The problem was, it was using up all my internet service. I cancelled the account, and with great trepidation, decided to go with Bluehost. My experience with Bluehost was always in the negative, but I trusted Wordpress.org. Bluehost rated top on their hosting list recommendations, so I got the Bluehost hosting plan for $69.


I wanted an online bookstore. I didn't see any themes that was harmonizing with how I visioned my online bookstore to look, so I went ahead and purchased the Mizan bookstore theme. It didn't work. I kept the theme for a week, thinking it was my lack of know how why it didn’t work. Then I let them know that it didn't work. They tried everything, yet was still getting the same results. Eventually, they told me to go back to my host, maybe they had a blockage on my site. I went on Bluehost chat to let them know about the situation and they told me they didn't know what the problem was. I also told them that I kept getting these emails from Wordpress that my website was having updating failures.

I never get to finish with my website, because I had gotten stuck. This was the problem I had when I was with wordpress.com after I decided to cancel Bluehost. 

I got stuck, like I did before on wp.com, and the website wasn't allowing me to do anything. Every time I went on my website to make upgrade, it seemed to work, then when I logged off and went back, the website had gone back into its previous state, like I didn't do anything. 

I would go on Bluehost and chat with someone, they would walk me through the process of fixing the problem, but as soon as I finished and logged off, when I logged back on the old problems had returned...as if they never got fixed in the first place. I had emails sent to me from my own website that I never sent...to name a few of the problems.

I decided I wasn't going to renew. I was going to let the thing expired and use a different website where they build up your website, if you purchased a plan. I was feeling better with this decision.

But I'm not a person to give up so easily, so I logged into Bluehost, one last time, at the end of my renewal period. The guy I spoke with, by the name of Pradesh, helped me. He was very nice.  He fixed the problems I was having, and even promised to help me build my website. I told him I wouldn't have the money to pay for him to help me build my website, I only have the $240 for the renewal. $240 was the bill I got from them for the renewal. (I did question it after seeing the difference between $69 and $240). But he said he would build my website. He then told me the bill wasn't $240 it was $347. I was like, " no, that's too much." I knew I didn't have that much money, and I knew whatever I had in my bank account was only to pay my bills, and hopefully, I would have something left over for food. But I had big dreams of seeing my online store comes to fruition, and he made a promise to build my website.

When $36.99 got withdrawn from my account by Bluehost for the domain and the privacy protection, I didn't question it. I didn't question it when $9.99 for domain protection was withdrawn. But after they withdrew $347.88 from my account, I knew it was to help me build up my website, because the Bluehost guy, Pradesh, whom I had trusted completely, said he would help me build my website. Why wouldn't I trust him? 

They took the money out of my account and for days I couldn't eat, because I had no money for food...I'm Jamaican, so I have learned to go without food for days. My credit card bills didn't get paid for that month and it had cost my credit score to drop and additional fees to accumulate on my credit card balance.

But my website was going to get built and I would never have to go hungry again. When I noticed the guy didn't get back to me, like people from other websites do when they said they were going to do something, I became worried. But he was from Bluehost, he wouldn't do anything shady. At the same time,  I was still getting emails of website failure from Wordpress.

I also forgot about expiration and refund, because I was going to get my website built up, and I was going to sell my books and other products. I got tired of waiting and decided to go on Bluehost. A day later, a female called me to discuss website building plan that was going to cost me $165 a month. I told her she was making a mistake, that the guy promised to build my website for free. It was then I realized he wasn't going to build my website, he just wanted me to pay for the renewal at $347.88.

Yesterday I went back on Bluehost to transfer my site and discovered that the Bluehost website only cost $12. It was the last straw that almost pushed me off the deep end. I was going to commit suicide. Everything I've tried to do to make my life better, failed. Why is everything I'm doing failing? Nothing is working in my life. I doesn't matter what I've tried, they all failed. I was ready to go…ready to give up. My life was over, anyway.

When I returned to Bluehost support team to find out why was my website only cost $12? I was told, the $12 was only for the domain. Everything else was the cost of the 'Hosting'. 

I don't know what kind of hosting I was paying for, when I couldn't even get the website off the ground, and people sending me email from my own website. I don't know what else to do. I thought I was transferring my websites and all the payments I made with it, but discovered I was only transferring just the domain worth $12. And even the domain for $12, I had to pay for again at the new site.

 I don't know what else to do. Bluehost support told me that they can't do anything for me because the time has past. I'm so disappointed. My heart feels like it's falling out.

I don't know what else to do."

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